FAQs

What size businesses do you work with?

We work with businesses of all sizes, from sole traders and small businesses to growing enterprises and established organizations.

Can I scale the support up or down based on workload?

Yes. One of the key benefits of working with The Global BPO is flexibility. You can increase or reduce hours and support levels based on your business demand at any time.

How much does offshore staffing cost?

Pricing varies depending on the role, skills required, and level of experience. Contact us for a tailored quote based on your needs.

How do you protect client data?

We take data security seriously and implement confidentiality agreements, secure systems, controlled access procedures, and best-practice security measures.

What systems and software can your staff use?

Our team members can work with a wide range of business software, including Xero, MYOB, QuickBooks, Microsoft 365, Google Workspace, CRMs,Property me,Flex,Broker Engines, project management tools, and industry-specific platforms.

Do your staff work Australian business hours?

Yes. Our work will be started at 10:00AM and Close-off is 7:00PM which aligns with Australian business hours and your operational requirements.

Can you work with sensitive financial or customer information?

Yes. Our team is trained to handle sensitive information securely and in accordance with client requirements and applicable regulations.